FAQ
FAQ
Where do Sale Tax apply?
We have 6 Warehouses located in Georgia, New York, California, New Jersy, Texas and Michigan. On all other not mentioned States no Sales Tax will be applicable so you can profit from Tax Free shopping (Can change at any time and Date if Nexus threshold is reached).
Where can I track my order?
You’ll receive a tracking link via email once your order ships. You can also visit our Tracking page anytime to stay updated.
Which shipping partners do you work with?
We ship with trusted carriers including USPS, UPS, FedEx, and DHL to ensure your order arrives reliably and on time.
What are your shipping times?
Most orders are processed within 1–2 business days. Delivery times typically range from 2–7 business days depending on your location in the US.
What is your return policy?
We offer a 14-day return window on all eligible items. If you're not fully satisfied, you can return your order within 14 days of delivery—no questions asked.
Need more help?
If you have any questions or issues with your order, feel free to reach out to our support team at info@elvaoak.com. We're happy to assist you.